... Arizona, Georgia, Alabama, Florida, Texas, New Mexico, Arkansas, Mississippi, Nevada, South Carolina, Louisiana, and Oklahoma. If your state is not listed our full satisfaction guarantee is in effect. Thermal packaging requires paper, plastic, metallic bubble wrap, and plastic/chemical gel packs, which end up in landfills and are not biodegradable. We refuse to do that to the planet. We use UPS shipping as we've found it's a reliable shipping service, and we'll always package your order to avoid breakage. We utilize ground shipping to control costs, so delivery time depends on your proximity to Seattle, WA (average of 2-5 days). But if the products melt or are otherwise heat damaged in transit, we can’t offer replacement or refunds. Please consider carefully before ordering -- by placing your order, you consent and assume all risk for heat damaged products. Typically, we recommend shipping when temps at the receiving location are under 76F to avoid potential heat damage. Thank you for understanding and honoring our commitment to the environment.